- info@platinumallcare.com.au
- 0420 459 048
- 1300 481 169
- Level 2 22/242 Caroline Springs BLVD Caroline Springs Vic 3023
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Platinum All Care promotes an organisational culture where quality is upheld and modeled as a shared value. Quality is seen as a right of support users, including people with a disability and their family members, and a collective responsibility of service providers, including direct support staff, senior management, and board of management.
Our values, beliefs, expectations and commitment towards quality and continuous improvement, through organizational systems that reflect good governance, strategic planning and sound financial planning, drive outcomes for people with a disability.
We assist you to understand and navigate the 𝗡𝗗𝗜𝗦 process. We make it easy for you to understand
We offer a premium non-medical services that assists individuals with activities of daily living.
Where you live or your socioeconomic circumstances should not matter.
Our Director’s years of experience mean that we have systems in place to ensure we can provide high quality services to meet your individual needs. Following a comprehensive assessment a Person Centred Plan will be developed in consultation with you and your support team, family and any person you request to act as your advocate. Services are planned to complement your strengths, needs and current supports. We adhere to our legislative and funding agreement requirements to ensure we meet your expectations and provide a high level of service.
And have a say in how the service is governed If you would like more information on these Standards please don’t hesitate to ask one of our team. We look forward to working with you – Again Welcome
Respect – is the foundation of all human relationships. There is something special about each and every one of us, regardless of age, ability, status or background.
Connectedness – is about all-inclusive, linking people with disabilities with their families, and wider community organisations. We are a diverse community; young and old, from diverse cultural and language backgrounds.
Accountability to everyone – we will be relevant, transparent, responsive and accessible to our stakeholders.
Innovation – we will encourage fresh thinking, strive for continuous improvement in our services and use evidence to support ongoing improvements in the lives of people with disabilities.
Quality and Professionalism – we will maintain high standards of quality services and governance
Individuals, their family members and carers make choices about what they want and need.
Individuals, their family members and carers are supported to plan around realistic goals and expectations.
Individuals, their family members, carers and support workers respect each other and work together to solve problems.
Individuals, their family members, carers and support workers comment and receive feedback on how services are being improved.
Support workers have the skills, resources and willingness to support individuals and their family members to achieve what they want.
When we show an understanding of what is important to individuals, their family members and carers.
Supports are provided in a reliable and consistent manner.
Be a compliant, effective and accountable organisation..
Empower our clients to become contributing members of the community
Create a friendly and nurturing working environment where the carers and our clients’ families can collaborate.
Deliver high quality services to our clients with respect.
Platinum All Care takes pride in supporting people with disabilities to maintain their independence and overcome barriers to achieve their goals and live a meaningful life.